Jim, Thanks for your GREAT review! Its our pleasure to work with you to keep you on the road. GREAT service is what we intend to do!
Was in for (4) new tires on my 2011 Nissan Titan. Asked that they replace the spare with one on the rear left. Done without any questions. In & out within 1-1/2 hrs., and priced right! Thanks for the great service.
Mount Olive Lutheran Church, Just more proof that mishaps usually don't happen at the best times! We are so happy that we were able to keep the show on the move! Thanks for your review!
We recently had a concert at Mt. Olive with big-name performers from Nashville. They pulled in with the need for 4 tires to be taken care of ASAP. You scrambled and got them road-ready so they could leave immediately after the concert that night. Thanks for your quick and reliable service!
Andrievs, Thank you for your feedback! We are glad to hear that we could offer peace of mind before your long trip. Enjoy your time away!
Very good, complete and quick service before our scheduled trip to CA.
Sheri, Everyone that walks through our door has different needs. Our Weston Team takes great pride in helping each and every one that we meet! Thank you for your continued business!
Katie, We are pleased to hear of your shockingly happy visit! As you may imagine, we make a lot of friends this way. Please keep us in mind for all of your cars needs! See you next time.
I walked in with my oil change paperwork and talked to Laurie. Did I really need new tires? She explained to me why I did need new ones, and took the time to describe the tiers of options I had. She also showed me how much I would save on my next oil change. She took the time and treated me with respect despite my lack of knowledge. I gained more than new tires. I gained a business I can trust.
Went to have my tire fixed had a nail in it. Started to write out a check for their hard labor and services.. Told me to have a good day it was on them!! Super shocked and VERY happy!!! Won't go anywhere else!
Sue, WOW! Great story of SERVICE, SERVICE, SERVICE! Its true... Car maintenance and repair takes us out of our routine and can create quite a disruption, but not at Schierl Tire! Thanks for being our guest.
The counter people were very friendly and warm, as was the gentleman that shuttled me to a coffee house and picked me up. The gentleman that worked on my car was very courteous as well. I will be going back to Schierl for my next oil change!! Thanks!!
Corey, Thank you very much for your review! Another GREAT example of people doing business with people. Our goal is to meet AND exceed expectations, and I think this qualifies! We truly hope that all went well at the ER!
Received “Excellent” service from the entire staff. Purchased 4 new tires for my dually, a front end alignment and an oil change. Now it rides like silk. Special Kudos to Laurie for going above and beyond. I was having some medical issues and needed to pick up my truck on the way to the ER. Laurie quickly took care of the bill on the phone and even offered to have the truck out front with the keys in it so I could just swing through, jump in and go!!
Lori, Thanks for your feedback! Your business is always appreciated!
Michael, Thank you for your kind words! As a complete auto center, you should never need to go under your hood. Its great to have you as our guest!
Very nice people and solve all my issues. So there's no need for me to go under the hood.
Daniel, Thanks for your great report! We are pleased that your family has chosen to be a part of ours! We take care of many familys like yours allowing "freedom of movement" for all. Thank you for your loyalty.
Roger, Its GREAT to hear that we have achieved our goal in exceeding expectations! Your business is always appreciated and never taken for granted!
Schierl Tire has been working on my 4 cars for about 5 years now. They've been very honest about what my car needs and, just as importantly, what it doesn't need and what can be safely deferred. I've never had to take something back to be done over. At my last visit they found a broken brake part and replaced it free of charge. It is important to me that my wife and daughters can go there and feel safe and respected, which is not true of many car repair shops. Their work is top-notch and their prices are reasonable. I'll keep taking my cars there for the foreseeable future!
The crew at the Weston location always exceeds my expectations when it comes to servicing my cars!
Mike, Thanks for reaching out to us with your concern of our "tire selector". We are happy that we were able to shed some light on this issue by recommending the use of a different browser. Thank you very much for your persistence! We look forward to seeing you in our store again soon!
My comment is about your website. The tire selector hasn't worked in weeks. Let me know why!!
Jill, Thanks for your feedback! Great service is what we do, and we love it! Think of us next time your car needs anything!
Excellent customer service. Received help with tire issues that were purchased through Sear's.
Jason, Great to hear your feedback! We are happy to be your "car people"!
Amazing service! Done well on time, free rides to work locally
Jim, Its great to hear of the difference that a new set of tires can make! We look forward to seeing you and your wife again!
I had a set of tires put on my wife's car and they treated her professionally and the tires feel great on the road. I will definitely refer friends and use them again.
Lorenzo, Thank you for your loyalty! Your visits are always appreciated, and we hope to become your place for service as well!
They have always done me good, and they will always be my tire place.
Jeremy, Thank you for your positive feedback of Laurie and the Team at Weston! Exceeding expectations is our goal! Have a safe trip!
Laurie, did a super job getting me in for an oil change before a long last minute road trip ! Staff and service was above and beyond !! Keep up the great job !!
Nic, Thank you very much for your feedback! When it comes to cars, Normal is definitely a good thing! Thanks for allowing us to service your flat tire.
I was able to get my flat tire in and repaired within a day. Much appreciated and allowed me to get my vehicle back to normal!
Tim, Its GREAT to here from you! Zade has fit in very well with our Weston Team, and is always concerned for the best interest of our guests! Thank you very much for your continued business!
Lisa, Its GREAT to hear of your experience at our Weston Service Center. Getting you back on the road is job 1! Stop in next time your in the area!
Michelle, We are sorry to hear this about your visit. It is not our intention to have it turn out this way. If your time will allow, our Team Leader would like to discuss further.
Outstanding service, Ralph form Wendy's told me I have to go here,I can not drive on a doughnut spare, for as far as I have to go. they will take care of me. They did I came in at 5pm the tire guys already went home, Zade went beyond the usual call of duty and asked the owner and his son to help, they did, it was super fast and I was on my way back to Fonddulac wi. This is some of the best customer service I have received in a long time, Great Job Zade really seamed to enjoy his job.
Thanks again I appreciate what you have done.
My husband and I have been coming to your Weston location since 2007 and always enjoyed working with Brent. He was personable and always did what he could to help when we had issues with tired, hense why we've bought over 5 sets of tires with our various vehicles in the family plus my in-laws vehicles. Since Brent has left we've had to deal with Laurie who lacks customer service and comes off degrading when we bring our vehicles in. I recently brought my husband's vehicle in for a leak at which we dropped the vehicle off for a whole day since they were squeezing us in. Laurie degraded me and then my husband on the phone for a quick fix he had been advised to try and told us never to try that because it will ruin the sensor. I asked to be called when vehicle ready,they did not call me but rather contacted my husband at work and tried to get him to purchase a new sensor saying it was bad (which he knew it was not as he had driven the vehicle that morning!). They said there was no issue with the tire and there was a leak by the rim. Two days later the tire pressure was down another 6 psi overnight. Called to see about getting it checked again and was told couldn't get in for 5 days. We called Brickners where we purchased the vehicle and they got us in right away and were able to fix the issue that day with a new tire. Since this issue this last week both my husband and I have decided we will no longer bring our business to Schierl due to the ongoing lack of knowledge (they didn't even find the simple problem which we already knew about but figured we needed a new tire...yet they said nothing was wrong) and even more due to the rude customer service from Laurie.
Dylan, Thank you for your patience as you visited with Kevin. We look forward to seeing you again for your regular maintenance!
I have always brought my company truck in for service here never any issues , but the one time I bring in my personal car in for four new tires they scratched/rashed one of my rims on the tire changer , I checked the rims before I brought it in because I was afraid this happen because it is a low profile tire makin it difficult but still no excuse for this, when I confronted them about it they claimed that it wasn't possible from there changer , but they offered to buff it which isn't goin to fix anything buffing doesn't fix deep rashing on a rim, won't be taking my personal vehicle there anymore after that , an no I'm not interested in anyone reaching out about it unless it involves replacing the rim an making it right , I really like the tires I purchased on a positive note but that's the only positive
Mary, Thank you for your kind words! Car problems never seem to happen at a convenient time. Allowing you to keep your travel plans is goal one!
Lori and Brad were awesome this morning. Had no appointment and they worked hard to get our car done and our family was able to keep travel plans. Can't thank you enough for the great customer service and with smiles. Kudos
Brock, Thank you for allowing us to service your truck. We know your time is very important and our goal is to get you back on the road as quick as possible. As your time allows, our Team Leader would like to discuss your visit further.
I brought my truck in for an oil change, tire rotation, and examine the rear differential two weeks ago. First off, I didn't think it took an hour and a half to do an oil change and tire rotation. Second, they didn't even look at my rear differential like I asked them to. To say the least I was quite disappointed. I hope it improves.
Mark, We are sorry to hear of your recent visit. Your experiences with us are not intended to feel this way. Our team Leader would like to talk with you in how we are moving forward. Your business is always appreciated!
I have been coming to your Weston location for about 3 yrs now because I liked dealing with Brent. Since he left I noticed the level of service I receive on my personal and fleet vehicle has considerably decreased. The two new salesmen need to have more product knowledge and Laurie needs an attitude adjustment as I noticed waiting for my last oil change she doesn't help the new employees. I hope this is just a temporary issue with new employees but will be cautious on what's recommended and watch my bill closer from now on.
Kim, Thank you for your review. Our Team in Weston want to make sure that your visit is everything that you have expected. Our Team Leader will contact you to work with a solution. We value your input and your business!
Thank you Blenker Tire for working with Kevin on this situation. We do value your business!
We received a telephone call from Kevin the manager at Schierl Tire-Weston. He made things right with us and went above and beyond to make sure things were rectified and we would happily do business with him again in the future.
We run a tire shop in Blenker Wisconsin. We had a tire call for a tractor (yes, I did say tractor) tire this past weekend. We contacted Schierl to obtain a tube for the tractor tire. We were given a loader tube. Now mind you, we work in the tire business but we assumed, (and did not check but should have evidently) that Schierl, would have given us at least the correct tube for the application, this tube wasn't even close. We had to patch the bad tube to get the farmer back in his field. I sent the tube back today with our office secretary. She was left standing by our truck in a back bay for ten minutes as they had said they were getting her a refund. She had to walk back into the store where they had promptly forgotten about her. (While service people and mechanics were walking in and out of the service bays, they all seen her there)No one stopped to ask if she was being helped, or needed anything. When she went back in to the store, no one knew why she was there and after she said "tube refund" no one knew how to process a refund. After ten more minutes she was told that the refund would be in the mail and that we would have to wait for a refund. Odd, when we picked up the tube WE paid with a check, but now have to wait for a refund and my secretary gets left in a back bay. Horrid customer service...they did offer her a soda though after standing in the bay for ten minutes, guess that's something.
Got home and rear tire was smoking.Paint bubbling off of hub !! Drove 10 miles!! .got witnesses!! called and talked to keith and he said what would you like me to do about it..... ?? their the ones that tried to fudge a squishy brake pedal by adjusting my rears so tight! (Even questioned him on it. when I picked it up) Than He tells me to just drive it back tomorrow??????maybe they'll owe me rims when there done. they have no idea whats wrong but there the one that put the rear hubs on and never been the same since ..only going back cause they did this never had a problem until I let them put it in there shop!!
Joanne, Thanks for your review. We are happy to provide the service that you deserve! See you next time?
Joel and Dana, Its great to hear of your experience at our Weston Service Center! we take great pride in giving great service, and look forward to seeing you again!
On February 25th my girlfriend call me from work to tell me that she had a flat tire on her truck I brought the tire and rim in for it to be fixed They made the repairs within a half hour They explain the problemVery professional great team Will definitely be revisiting them to have new tires In the futureThank you so much for your service
Brandon, We are sorry to hear that your experience was much less than expected. As your time allows, our Team Leader would like to further discuss your visit. Your business is never taken for granted.
I purchased 4 new Kumho tires in June of 2013 from Schierl Tire in Weston; less than 25,000 miles later the tires are shot. These tires had a 85,000 mile warranty or so I thought. Their reasoning for denying that it should be covered is due to a "POSSIBLE" alignment issue. When I asked the person behind the counter I believe his name was Brent Peterson how this can happen to a tire when there was less than 4,000 miles from the last rotation and balance performed at Schierl Tire in Weston he did not respond. Seems very strange as they did not mention anything wrong with the tires 4,000 miles ago. This will be the last set of tires I purchase from these people. I have never had such poor customer service. Why spend $400 on tires if they are only going to last 25,000 miles. The only positive note I have is that with my new tire purchase at Pomps I will no longer need to go to Schierl Tire in Weston.
Very dissatisfied, now former customer.
Dawn, Our mission is to exceed expectations. We are happy to hear that we have done just that! We are pleased that Laurie had the opportunity to "WOW" you. Make sure to stop in for any of your automotive needs!
Laurie A. helped me Nov 14th in Weston. I was driving on a spare, and due to the holidays, no one could get me in. Laurie squeezed me in at the end of the night, and got me driving safe for work again. 2 weeks later I had another flat due to a stem going bad. Guess where I brought my business back to? This place was awesome, and understood I needed help, and they helped me. This crew, and Laurie deserve a pat on the back, and some management recoginition for going above and beyond! thank you, thank you, thank you!
Char, Thank you for sharing your recommendations! We are tickled to have you as our guest, and look forward to seeing you next time!
All my experiences have been excellent- purchasing tires, auto repair and maintenance for 3 vehicles, even out of the ordinary situations- and decision making making was easy without being pressured. Highly recommended.
Jeff, We are pleased that Kevin was able to allow you to enjoy your car again! Please dont hesitate to see us again!
I have had issues with my firebird not running correctly for about two years. After takingit to a couple of different shops with no luck diagnosing the problem I was refered to Kevin at Schierl tire, weston center. Finally I got an exact diagnosis, and the car runs perfectly. Thanks Guys!
Barb, I am glad that we were able to keep you rolling! This type of thing never seems to happen at a good time. We hope that you will think of us again when you have a need!
I was going out of town and my tire on the 2012 Acadia got a screw in it. Called Schierl Tire in Weston. I was told if I could bring it in and leave it, because they were very busy, they would get to it as soon as possible. They fixed my tire and it was FREE. Couldn't believe it. Such a friendly place and I am so grateful.
Robert, Thank you very much for your review! Credit is definately due to Laurie here! Taking care of YOU, our guest is job one! Hope to see you again soon!
Just wanted to give credit where it is due. I came in late last Thursday afternoon with a flat tire off my wife's car and was greeted by a Lauri A. She was friendly and very helpful, they didn't have the specific tire I needed in stock (Ecopia EP422)and their truck wouldn't be there again until the following Tuesday I was told. She then tried calling a few places and nobody had one, so just as I thought my wife would have to drive the weekend with a "donut" on she made another call and asked them if they could make a special stop in Madison even though it wasn't on their route and they agreed. I ended up picking up the tire less than 24 hours later (Friday afternoon)Throughout though, she seemed like she genuinely wanted my problem fixed and went above and beyond and for that I am grateful. I will definitely return whenever I need tires in the future. Thanks again for the superb customer service!!
Sue, Thankyou very much for your kind words. These things never seem to happen at a good time, and we are happy that we were able to get you back on the road! Welcome to our family!
Patty, What a GREAT story! Laurie really enjoys exceeding expectations, and we are pleased that you had the Schierl Tire experience! We hope your day got better from there!
I had a break light out. Driving by & stopped w/ out an appt. I called Laurie from my van, parked outside. I am disabled and walk with a walker, bad day. I asked Laurie if I had to come in and if they could change bulb w/ out appt. She put everything into computer and brought it out to me. The service tech came out to where I was parked also. Laurie made a few trips in and out since I only had my debit card to pay. I really appreciated it as it would have been very difficult for me to walk in. Definately went above and beyond! Thanks
Greg, WOW, great story! Thanks for taking the time to let us know how you feel. We are very pleased that we exceeded your expectations. This is our goal each minute of every day! Look forward to seeing you again!
Yup. Hit send before I was done, and wanted to finish my post. EXCELLENT service by all. And one last thing I told guys at work about after oil change. The factory recommended oil amount is 5 quarts. Which should from the factory include the oil in filter after starting motor after oil change is done. But in my truck the motor actually needs 5 1/3 quarts for it show full on dip stick. Anytime I have had my oil changed at a shop and not done it myself, I have had to add that. 1/3rd quart when I got home. Not this time. Very impressive. Thanks
I bought tires from you for the first time last year. The best price I could find in area at the time. That's why I first came there. I was treated first class by all employees there. Now I came back to get my rotation on tires and an oil change. Again treated first class. I asked when I got there to the service manager if the mechanic would look at my front breaks and grease my u joints that are after market and they had grease zerts unlike factory joints. They were greased. And the mechanic who was very professional and friendly explained to me what he saw in my breaks and where the problem was. Then the service manager also came out and not only explained to me the same thing, but gave me some very helpful advice to me when I replace my rotors and pads which I do myself. Now some very impressive things I liked about the shop and waiting room in general. Rest rooms very clean. Shop very clean and professionally kept up. Very comfortable lounge area with complementary beverages, tv, and wi fi access with password posted on wall. Also very clean lounge area. This is a top notch operation going on there. My next visit will be a transmission flush and service. I am I lifetime customer there and will recommend to everyone to go there and all the reasons, I just mentioned why they should. Thanks for your EXCELL
Diane, Thank you very much for sending out your review of your recent visit! We are glad to hear that your visit turned out even better than you expected! That is our goal every day. We hope to see you again soon!
Lori was very professional> I thought i would need a new tire and said just put new tire on and she gave me a quote. Dropped tire off and she called early next day with the great news. Tire was fixed at no charge! AMAZING and thank you
Denise, thank you for sending out your review. we are pleased to hear that this was resolved quickly in order to keep you rolling! Your loyalty is always appreciated and never taken for granted.
Last week, on my way to work, my car broke down. I had no idea what was going on but unfortunately it had to do with the fuel. It turned out that the gas station I got my fuel from is owned by Schierl. The problem had to do with a seal breaking in the pump and some salt got in there - which is completely not Schierl's fault. I blame this horrible winter! The owner of Schierl's and the gas station was extremely polite and very quick to reimburse me for the damages and even get my car in right away to inspect it further. I have a 40 minute drive to work every day so I rely A LOT on my car. Unfortunately, I had to miss a full day of work because of this, but Schierl gained a customer and I will continue to use their gas stations!
Aaron, After all of our years in business, we never see these types of problems happen at a GOOD time. We are happy to have been able to keep you rolling, and truly hope that you were able to make your swim meet!
Saved the Day!
I was on the way to a swim meet in Weston early this morning and blew a tire. Put on the donut, 5 miles later, blew the donut. To make a long story short, by the time I had a tow arranged to the Weston Schierl Tire location, it was about 15 minutes before close. The guys assured me that it wouldn't be a problem, and sure enough, within 11 minutes after my car coming off the tow truck, I had 2 new tires and a perfectly functioning vehicle! I was originally prepared to pay to have the car towed to Marshfield, but your staff got the job done beautifully in little time for less cost than the tow itself! Once things settle a bit, will return to the Marshfield location to get my other 2 tires replaced (to have an identical set).
The Weston guys were AWESOME!!!
Chris, Were happy that we were in the right place at the right time. We are in the problem solving business, and very happy to get you back on the road. Thank you for your kind words!
My 2-ton medium duty truck broke down in Weston on the coldest day of winter (19 below not counting wind chill). I was stranded, tired, cold, and worried about my sensitive cargo. Not knowing anyone in town, I was at the mercy of trusting someone to help me get my truck going again. Amidst my bad luck, there was plenty of good luck because Schierl Tire was right there to end my twilight zone nightmare. They were extraordinarily courteous, fast, efficient, accommodating, and the bill was incredibly reasonable, actually dirt cheap for what they could have charged someone in my desperate predicament. I would highly recommend Schierl Tire to my family and friends, it was like having my best friend mechanic work on my vehicle.
James and Cheryl, Tire problems never seem to happen a good time, and we are so happy to have been able to help when you had yours! Ed and Justin are very compassionate associates, and we are lucky to have them aboard. This is a GREAT example of people helping people! Thank you!
I would like to take this opportunity to echo my husbands comments on the assistance provided by Ed & Justin on December 24th, 2013.
They were both very professional, and displayed a genuine concern about our situation.
They were both very efficient at assisting us so that we could continue our Christmas shopping and return to our homes and famalies with very little delay.
You have some "Great" employees and they both deserve to be recognized for their performance, caring, and professionalism.
Cheryl A. Reist
(Office Manager, Environmental Plant Services, Schofield)
On Christmas Eve...I and my family had been shopping and were on our way home, when the rear tire went flat.
We were in Weston near Schierl Tire, so we pulled in to ask for assistance.
It was after noon, and the store had just closed for the holiday.
We were quite supprised when Ed & Justin came out and offered to open a bay for us so that we could get out of the snow to change our tire.
Their assistance on this busy holiday was appreciated, as we know that they could have quite easily just gone about their business and gone home to their famalies.
It is employees like Ed and Justin that keep your customers coming back and reflect pride and professionalism in your customer relations and business standing within the community.
Our thanks and appreciation go out to Ed and Justin for going beyond, caring and having compassion for someone in need of help.
"A Job Well Done"
Best Wishes and Happy Holidays to You and Yours!
James S. Reist
(SSG, U.S. Army, Law Enforcement Command, Retired)
Kandise, Thank you for bringing this to our attention. We are concerned that the "feel" of your visit wasnt as we intend it to be. Our Team Leader would like to contact you to hear more of your review.
Brent Peterson is wonderful. His customer service skills and knowledge is above and beyond! I was dissatisfied with the behavior displayed by Laurie to her colleagues. She was very disrespectful and rude towards them. This is very unprofessional and manifests a poor image of Schierl Tire.
Ken, Thank you very much for your feedback. Our Team Leader will be contacting you soon to discuss your visit. Thank you for visiting our store.
on 12-4-13 i arrived at Schierl tire Weston at around 8 30 am i had stopped in with my tire to have it checked to see if it was still good due to striking a curb a week previous and denting my rim ...so i thought i would ultilize the free tire check that your company advertises Brent was the attendent behind the counter ....i brought the tire in and explained what had happened and then had told Brent that i wanted to see if the tire was good due to the fact i had a new rim on its way ....HE WALKED AROUND THE COUNTER AND SIMPLY STATED THAT I NEEDED A NEW TIRE AND RIM AND I ASKED HIM SO WHAT YOUR SAYING IS MY TIRE IS RUINED AND HE REPEATED THAT I NEEDED A NEW TIRE ....HE DID NOT EVEN BOTHER TO CHECK IT AT ALL .....SO I left and i was very upset by his display of not even bothering to check it so i then upon driving home i i decided to check Auto Select of Schofield and upon arrival they were alot friendlier then Brent at your Weston location and they checked the tire and upon inspection THEY CAME AND SAID YOUR TIRE IS FINE!!!! ...SO after my rim arrived later that day I then had my tire mounted and balanced ....This was ridiculas due to the fact i have been a customer with you company in the past but after the sickening display of Brents Lack of Professionalism i will never come to a Schierl Tire again
Russ, I know from where you speak...Not as outgoing as the others and quick to smite. I was there during the same time frame and noticed the same rudeness!
Russ, Thank you for sharing. It is sad to hear that your recent visit did not go as intended. we can assure you that we have not built our business on poor attitude. Please accept our call when we contact you soon to hear more of your story. Your loyalty is never taken for granted!
Receptionist was very rude and difficult to work with. She treated me like a child and had no concern to assist with my issues. Our company has a direct bill account with Schierl Tire and am considering doing business elsewhere. I hope you look into who is working for you and the attitude that they bring to work. This kind of treatment will not only keep our company from doing business with you but several of our associates and friends.
Jim, Thank you so much for sharing your opinion with all! We are plaesed to hear that we have exceeded your expectations for so long! Word of mouth is our best advertising. Thanks again for sharing!
I have been coming here for about 4 years now, have always been impressed with the way Brent and Kevin take care of my vehicle and the prompt and professional service the guys provide..I have been recommending you to everyone,I also like the discount I get through my employer..
Dean, wwe are happy that we were able to turn your misfortune into a positve experience. Remember us when you are traveling by in the future!
Prompt courteous & efficient. We were from out of state & had to get back due to obligations. They got us right in & we were on the road again in an hour. Very satisfied
Henry, Welcome to Schierl Tire and Service! We are happy that you have chosen us for service. Our goal is to provide you with a convenient, valued minded and freindly experience every time!
Above average to excellent service. Brent assisted us with our first visit to Schierl and we will be a return customer. Thank you for the great customer service.
Linda, Thank you for your excellent review. We are glad that we continue to exceed your expectations! Hope to see you soon!
excellent service very happy with every visit we've made here.
Sidney, Thankyou for sending in your review of our Weston Service Center! we are pleased that we provide you with the "WOW" effect! Its what WE love!
I love everything about Schierl tire. The prices are reasonable, that staff is friendly and accommodating, the facility is clean and comfortable. Love.
Twila, Thank you for sending out your story! we are happy that we were able to turn your potential disaster around into a positive. Your story is a great example of "what we do". Thank you for your recommendations!
Al, We are happy that you had chosen our Weston store to service your needs! Thank you for taking your time to send us a GREAT note. Hope to see you again soon!
Thank you so much. I was traveling alone from Green Bay and heading up to the Hayward area. My tire picked up a large piece of wood and I needed tire repair. I was referred to you at a truck stop by a trucker. When I pulled into your business in Weston, WI I was immediately approached and helped. Everyone was professional and got me back on the road within 45 minutes. With the excellent service, you saved me (and my husband at home) a lot of stress. Thanks. I have already recommended your business to several people who travel Hwy 29. Thank you again so much!!!
The other day i stopped in at your location for an oil change and a tire rotation. I noticed everyone was very busy. Brent and Kevin took excellent care of me and my car. I will continue to shop at Schierl Tire in weston. I will tell all my friends about the great customer service at your location. Thank you
James, Thankyou for allowing us to service your trailer tire needs! With our experience in over 30 brands of tires, we will always have what you are looking for! Next time you want a ride in our fancy shuttle, just give us a call! :)
Brent Peterson was very helpful in finding replacement tires for our heavy duty trailer at a reasonable price. Schedule was prompt and arranged for transportation to my office while work was being done. Nice touch!
Yvonne, Thankyou for sharing your review of your most recent visit at our Weston Service Center. As with all of our Service team, Kevin has a lot to offer in the way of experience! We are pleased that you were able to experience these GREAT benefits first hand!
Kevin, your employee at Weston is excellent. He helped me at a time my Bravada would not start. He took the time to help and explain what he thought was wrong with my truck. Just wanted to say "Good Job" and thank you so much.
Steve, Thankyou for posting your GREAT story of your recent visit at our Weston Service Center! We are pleased that we were able to lessen the impact of what could've been a bad start to your holiday weekend. Thankyou so much for your feedback!
We were on our way up to St. Germain on Friday Labor day weekend coming from Green Bay. Around wittenberg I Blew the rubber off yet another Carlisle Tire. Went on the smart phone and found Bill at Schierl tire Store in Weston. By the time I arrived there he had his man outside with the hydralic lift and A airline. Bill and laurie had us in and out of there in Nascar like time, with a good set of goodyear radials. what was really amazing was all their stalls were full and they were super busy and they still found a way to take carre of another super satisfied custumer. Again thanx to Bill and Laurie at Schierl tire!
I agree with Craig's review of the Weston location. I was there and the two saleswomen working the counter looked clueless as to what was going on the one seemed preoccupied with her cell phone also.
Brent and kevin are the only reason I am still coming back both are professional and very knowledgeable.
Craig, From your review it is clear that we have performed below your expectations. Our Team Leader will contact you soon. As a part of our community, you are very important to us, and look forward to meeting with you.
Matt, I am very sorry to hear of this miscommunication and the inconvenience that it has caused. Our store manager will contact you within 24 hours to discuss your visit. Again... our apologies.
I came in for a brake job and was double charged. Luckily I caught the mistake and had Brent credit me. Brent didn't appologize or show any indication that he was sorry. Needless to say I am done going to Schierl. And will let my friends and family know of my experience with your company.
Outstanding Service - far beyond my expectations. Thanks for always finding a way to "squeeze me in" when i cant always make an appointment. The new tires on the truck run great too! I wont take my vehicles anywhere else!!!
Kevin the Service Manager is the best around. Very knowledgeable and honest. You don't find people like him very often.
I am not always able to make appointments due to an eratic schedule. I have had good experiences in the past, dont know what changed there. One thing I do beleive is good customer service, which is lack at this store. The customer that is physically at the counter takes priority over a telephone customer. There should not be a customer told to wait in the middle of a face to face business discussion, to take a phone call, business or personal. This has occurred several timea while I visited the Weston location!
I called the day i wanted to bring my truck in, due to it was raining and i had the day off from work. They had a full schedule for that day, but said bring it on in and we will squeeze you in. The service was professional and still was quick even though i had no appointment. I'm very pleased and will come back again.
WE called at 4:55 on Friday before Memorial Day weekend with a tire emergency. Your employees stayed after hours to get tires on our Dodge Durange so we could get on the road camping. Very, very cool!!!
All of the employees were very pleasant and helpful.
At the top of their web page it says "The best tire prices...period!" Well, the tires I am shopping for are $30 cheaper each at The Tire Rack, even with shipping. I'll take my business there.
We had my wifes Trailblazer in for some work on Monday April 22. We dropped it off very early and it was supposed to be done by 4pm. My wife called to ask if it would be done on time and was told that they would call her back with an update. At 445 my wife called back since no one called her back to find out that they wouldn't have it done until 530. This left my kids without childcare and my wife without a vehicle. I was at work so she had to scramble to get extra child care as she waited for the repair work that should have been completed at 4 pm. She was not given any good reason why they didn't call her and didn't offer any compensation for the trouble they caused. My wife was still upset when I returned from work at 11 pm. We buy tires from Schierl and get service done there as well, but not any more. This isn't the first time we have been jerked around at Weston but I am not a person to post a review after one bad experience this is now a pattern we will not tollerate.
In and out in 30 minutes! Pretty good, for a FREE Service! Had a screw removed from a tire, and had it patched and plugged. Most places, would make you wait because they aren't making a profit. I will continue to reccommend Schierl Tire to everyone! Very happy with their service! This is my 2nd tire that I've had patched.
Don't trust many places when it comes to pricing tires and service being that I was it that field for many years. But when I called your service center after making several other calls I finally received the service i was looking for. Bill was very helpful and listen to my needs regarding a set of tires. He made the appointment for me the next day. Great customer service and Keith kept me posted on the status of the vehicle. 100% pleased with your service department. GREAT JOB
Excellent service. Got a flat tire the Thursday before Easter and they squeezed me in and replaced all four tires. Would recommend to others. Good customer service.
Just moved to the area. Extremely happy with your service.
Waiting area very clean and everyone very friendly.
Dear Justin, We are very sorry for the experience you had at our Weston location. I will be contacting you today to further discuss and fix this situation.
Thank you for letting us know.
I was going to just buy 4 goodyear integrity tires instead of the unsafe repair but why would anyone want to spend that kind of money with such rude customer service.
As I was driving home from Wausau I picked up something in my tire and got a flat. Luckily I was right by the exit for Schierl Tire. We stopped and asked about a new set of tires but they said they could look at it and try to repair. The tech then drives the van into the shop on the flat tire even though there was a portable compressor available also laughing while doing it. Thats not it, I just bought the vehicle and when the tech lifts it he does so by only putting 2 arms of the lift under the center of the doors on the pinch weld. So it crushes the pinch welds. When I confront them about it the shop supervisor says hey (to the tech) you should have lifted this further up but then gets up and says that was like that. So yeah I got a free repair that he said he couldn't guarantee and I now have crushed pinch welds.
Service was excellent on a flat tire repair.
Excellent Service!!! Needed a flat tire replaced. They squeezed me in between appointments.
Prompt excellent service and competitive tire prices. Put the customer's best interest in mind - needed some front end work done and they only replaced what needed to be replaced.
Thanks so much for all of your help! I always feel like I get honest, trustworthy service and advice.
I called around to get the best price on 4 new Goodyear tires, which was Schierl.
I ended up having Schierl replace all 4 and align the vehicle. The original conversation was on a Friday afternoon. I had the work completed the next day before 11am. What I am most impressed was the fact that they were very prompt on calling me, giving me estimates, and made sure I was happy with the tires.
I have purchased 2 sets of tires now from your location.Brent Peterson's professionalism and knowledge are what keep bringing me back even though I live 50 miles away..
Love the clean & comfortable showroom too.. Keep up the good job!
Excellent service, friendly staff, quality work.
I had two tires that were flat, one on my vehicle with a nail in it and a second trailer tire which simply didn't hold air, even though it was a nearly new tire. Brent and Laurie did an excellent job of helping me at the front desk and the staff communicated with me as to what tire could be repaired. When I came back to pick my tires up, they offered to put the tire back on my car, free of charge! (Highly desirable when it is about 15 degrees below zero) Overall, the staff was superb and I was extremely impressed with all aspects of my service experience.
My daughter needed to get 2 tires on my car before driving 1800 miles back to AZ, tires were dangerously bald. She was leaving that morning and they got her in that morning without an appt!!! Thank you Schierl Tire WESTON. She came home safe. Don't know what I would have done if she broke down going across the country.
I had all my oil changes and one repair done on my Tahoe, and service was excellent. Brent Peterson took wonderful care of me, met and exceeded all my expectations. Great service, always personalized experience, professional. A pleasure to do business with!!! Thank you,
working nearby your facility is very handy for me,love that i can drop my vehicle off and get a ride to work. Brent is very knowledgeable and made me feel comfortable in selecting the right tire for my truck. I tell all my family and friends to go to schierl tires
Good service on my car today.
the crew at the Weston location are excellent in customer service. Lori and Bill goe above and beyond to make sure the customer is informed and satisfied. I had a vehicle that 2 other mechanics couldnt figure out. Kevin realized there were problems while doing a rotate and balance and asked to look into it. He got her running great!!Kevin is a HUGE asset to the operation, very knowledgeable.Rob and Josh are courteous and professional on the commercial side.
Keep up the great job!!!
I'm from Arizona and I came there for an oil change, when u dropped my car off I wasn't expecting to get my car back until the next day but they got my car in right away. the staff was super friendly and the service was great!!
MY SON BROUGHT A FLAT TIRE IN AND THEY REPAIRED IT QUICKLY AND AT MINIMUM COST. WE HAVE BEEN BUYING TIRES AND HAVING OUR VEHICLES SERVICED FOR A FEW YEARS WITH GREAT SERVICE FROM FREINDLY PEOPLE, NEVER A PROBLEM
my new tires are excellent. Brent was very helpful in helping me pick the correct tire for my needs I tell all my friends and co-workers about your excellent service. Thanks again Brent,Kevin,Bill & Laurie.
Oil Change, tire rotate, brake check
I am very satisfied with my tire purchase at Schierl and I get quick and friendly service for my 6000 mile rotation/inspections.
I've always had excellent service at Schierl. Friendly staff, very efficient,service always prompt. Thanks to all the staff especially Kevin and Brent.
I have been doing business with them for years, everyone is friendly, and my vehicle is always fixed right the first time. Thanks Kevin!
I have been to about every tire place in the wausau area, but for the past several years i have been goin to Schierl tire in Weston, Brent is the best and most knowledgeable about the products they sell. He has great customer service.. thanks Brent.
I have been going to Schierl Tire in Weston for several years now for all my services and they have been a great help. I have always received excellent service there and have no complaints. I highly recommend them and trust their team to do a good job.
I have to say I’ve been a customer of Schierl tire for a number of years and the service is great. Brent comes to my place of work to grabs my car and returns it later when the work or oil change has been completed same day. They come and get your car so you don’t have to take your personal time on a weekend to get your oil changed. I have referred many of my friend to them letting them know you can trust there service work and there prices. The customer service is unbeatable and the from the service work done on my cars and trucks I give them and Brent an A++++.
The staff at Schiel tire always go above and beyond for their customers. Making every experience a positive one. Brent Peterson is great with his customer service skills. Always smiling and friendly. I really admire him for telling his customers THANK YOU!Prices are very reasonable as well. Coupons are great.
I have just recently switched to Shierl for my tire purchases. The prices and service was great. Brent did a great job communicating with me on the best tire options for my vehicles and service scheduling.
It was my first time there, they had excellent service was friendly. I'll be back there again.
I've been taking my personal vehicle to Schierl Tire for several years, so when our staff car needed new tires, I knew right where to go. We're a non-profit and can't afford high prices and poor customer service. I called Brent & he faxed over the estimates and within a few days, we had new, safe tires for our staff car. Thanks for the great service!
I have always have had wonderful service from the folks in Weston. They are a very friendly and knowledgeable group of people.
I like how you have a nice waiting room with drinks, magazines, clean bathrooms, tv, and comfy chairs! Was quoted an hour appointment, but only took a half hour! I was given my receipt and as I was saying thank you, the technician handed me my keys and my car was parked by the door! Great work!
We have been getting our service,repairs,& tires from Schierl Tire's Weston location for several years and have been very pleased with the quality of service that we have received. We always get a great price and have been treated very well by all of the employees.
I've been a customer of Schierls in Weston for several years. I've always been treated with the friendliest staff and good service. They don't try to sell you things you don't need like other places. I've no problems with the tires I bought there. I have recommended them to all my friends!
The staff at the Weston location is really great. They do a good job explaining what is wrong with the vehicle, how they can fix it, and how much it will cost. They take the time to explain whatever you need explained and do a great job with the actual service to the vehicle. They do all this service with a smile, which is very rare these days when it comes to customer service. And with these hard financial times, their prices are fair and competitive, as well as fixing tires for free. So if you are going to pay the same price somewhere else, why not speak to the friendly staff at Schierl Tire and Service at its Weston location.
Awesome, the guys are great. They fixed my tire for free, no questions asked. You will see me again for any tire purchases or repairs. Thanks again.
Friendly service on time and when I was ready to pay for tire repair they said it was free. In this day of hurry up and crappy service it sure was nice to do business with this company this morning.
lori, brent ,very good service went out of their way , I think to help me who rah
They were fast and friendly and did a
good job. Great place.
They worked fast to get me back on the road. I ended up needing two new tires, and am very happy with the service I received.
Very happy with prompt on road service call.
Price was very fair and the staff were great to deal with.
My visit was great and they were very helpful with my needs. They were able to save me some money.
The exceptional staff of the Weston service center have EARNED my trust and business. I always feel like they pay attention to me, go out of their way to accomodate all of my needs, and have been honest with each assessment and every hour of service billed. Brent, Laurie, Bill and Kevin have always taken time to speak withy me about the right strategy to keep my vehicles running the very best at the most reasonable prices. I dont trust anyone else to keep my family safe and my business rolling on the road. Thank you, Team Schierl, for caring about what you do!!! You've earned ALL my business!!!
Excellent, Excellent, Excellent,
I have been going to Schierl tier now for sometime for all of my vehicle maintenance and I cannot say how pleased I have been with Brent Peterson and schierl tire's fair service. My dad was in that car business for 40 years and retired about 8 tears ago and it wasn't until I found Brent at Schriel that I have found a place that I can trust and treats me fair. I do not plan to go anywhere else anytime soon, I also recommend Brent at Schriel tire to all my friends and family. Keep up the good work!
I've always appreciated the service and products at the Weston location. I brought in a ruined tire and rim and purchased 2 new tires and a rim at a reasonable price. I was, however, disappointed that the spare was not put back under the truck.In the winter its a pain to do that in the snow. It's much easier when the truck is on the rack.
All the staff is so knowledgable and friendly. I love taking my big white Ford thing to them for service.
Everything you can ask for in getting a new set of tires. Friendly, efficient and competitive. Work started and ended right on schedule. No surprises! Plus, my 88 yo mother had a slow leak on one of her tires which they fixed at no charge. Really great. Thanks.
Steve it was nice talking with you Monday,thank you for sharing your concerns and I am glad we were able to get you taken care of.
i brought my truck into schierl tire to have the rear axle replaced they gave it back broke and tried to tell me it was my tires so i replaced the tires and then they told me they put in the wrong axel now here i sit without a car for 6 weeks and they wont comp me a car because in theire words we dont do that, ill bet my lawyer gets a reimbersment from them, i wanted to take this to the corperate level but there is no corperate level... i have been lied to , cheated ,and yelled at they took my 2000 dollers and tried to pawn a mistake of theirs off on me, now i was a mechanic in the gulf war if i wasnt a mechanic myself they would have gotten away with this
I hade purchased tires for my F250 the last several times from Shierl. Got a nail the other morning and stopped in to get fixed. I'd say ther add is decieving as I was told they could fix it in three days. Its a flat free beer tommorow does not work. Took to South Side Tire and like always was back on the road in 15 minuits. Free is not a good price if you cant have one is it.
I absolutely love this place. I have had tires fixed, oil changed, a heat shield re-attached, and am going back to have a window fixed. I always get great service. I am really impressed.
Had $2000 worth of work done including new rotors. Truck was returned with ABS light on, which had never been on before. Mechanic stated they did nothing wrong, and were totally sure the sensor was aligned correctly. I was mistken in believing that my light had NOT been on prior to service. No action taken by myself due to the fact that I did NOT EXPECT to have to take a picture of my dash prior to service, therefore it was Schierl vs a lowly customer.
I'm very unhappy with Schier. A couple years ago, I brought my car on a Saturday and was told that I would get a call after they looked at it. Well, I never got a call and at about 5:00 that night, I called only to find out they close at 3:00 on Saturdays. I need my car so I had a friend drive me out there to pick it up. When I got there my car was parked in front of the building, unlocked. Needless to say, I was pissed so I got my spare key and took my car home. When Monday rolled around, I received a call from Schierl stating that they were about to bring my car into the shop to take care of the problem. Through out the day, I was getting update calls - it's coming in the shop now, they're looking at it, they're fixing it and, finally, it's done and the guy I was talking to told me he had the paperwork in his hands. He was pretty surprised when I asked how it could have been worked on and completed when the car wasn't even there. I was told that they guy who worked on my car was fired, but who knows if that's actually true, and the work was done for free. Now, because this happened, I'm wondering what happened the last time I brought it in. In February, I brought my car in and was told it was fixed. It wasn't fixed so I called Schierl up and told them as much but that they shouldn't do any work that I would have to pay for, since I had already paid for these services. They 'found nothing wrong'. I gave them another chance after the whole 'you're car's done but it's not here' fiasco, but now, I'll never go back. It makes me wonder how many other times they've said the work was complete and wasn't. It's a shady, shady business.
I have been going to Shierl for the last 8 years. They always meet and exceed my needs. They are very patient and great with exlaining what there doing. Time & Time again, there great service is what keeps me coming back to them for all my vehicle needs!
After several places in town wanted to charge me an arm and a leg to get my sparkplugs done,kevin explained to me what he needed to do to change them and charged me alot less than other shops in town and was able to get me in the next day for service! its easier to understand a repair bill when it is explained to a person how they are gonna fix something. and then he even showed me the parts he replaced. i will be back for my tires in the fall!!
Great experience from start to finish. Laurie was great to work with. Love the shuttle service too!
Second time I have stopped for a tire repair. Second time it was done for free. Next set to tires will be from your place of business.